Giga ML is an applied AI lab focused on building end-to-end customer care agents, co-founded by Varun Vummadi and Esha Manideep. Varun left the Stanford PhD program in AI (2023) and Esha was ranked third at IIT KGP in 2023 to work on Giga ML. We raised $3.7 million in seed funding, led by Nexus, and are part of Y Combinator's S23 Batch. Garry Tan, CEO of YC, personally invested in us.

About GigaML

At GigaML, we’re revolutionizing enterprise customer support by deploying AI agents that resolve over 1 million customer tickets monthly via voice and chat. Industry leaders like Postman and Zepto (YC’s fastest-growing company) trust our AI to navigate complex, real-world conversations with clarity, accuracy, and scalability.

With multi-year contracts secured and strong investor backing from YC President Garry Tan, Nexus Venture Partners, and other top investors, we’re scaling fast to meet skyrocketing demand.

Why Join Us?

• Impact: Be a key contributor to cutting-edge ML projects transforming industries.
• Growth: Thrive in a dynamic, high-ownership environment alongside top-tier talent.
• Innovation: Work with advanced tools and push technological boundaries.
• Autonomy: Drive your own initiatives and influence the company’s technical direction.

YC Partners talking about GigaML

(Endorsed by YC partners: Garry Tan CEO of YC, and Harj Taggar)

About the Role

As a Sales Engineer, you’ll work closely with our Account Executives and customers to deeply understand their needs, demonstrate our product’s value, and ensure a smooth technical evaluation process. You’ll be a trusted advisor to our prospects, translating technical capabilities into business impact.

What You’ll Do

• Partner with AEs during the sales process to lead technical discovery and solution design
• Deliver compelling product demos and technical presentations tailored to customer needs
• Build and manage POCs, pilots, and integrations during the sales cycle
• Serve as the technical liaison between Sales and Engineering teams
• Maintain a deep understanding of the product, including architecture, APIs, and integrations
• Provide feedback to the Engineering team based on customer needs and market trends
• Help develop sales enablement materials and scalable solutions (e.g., demo environments, solution templates)

Who You Are / Must-Haves:

• 2+ years of experience in a Sales Engineer, Solutions Engineer, or similar customer-facing technical role
• Strong technical background — comfortable with APIs, databases, and cloud architecture (and can write a bit of code)
• Exceptional communication and presentation skills; ability to explain complex concepts to both technical and non-technical audiences
• Comfortable working in a fast-paced, ambiguous startup environment
• Curiosity, empathy, and a customer-first mindset

Nice to Have:

• Experience selling or supporting sales of SaaS products, especially in the AI, data, or customer experience space
• Familiarity with tools like Postman, Zapier, or relevant cloud platforms (AWS, GCP, Azure)
• Prior experience working with sales tools

Perks & Benefits

• Competitive Compensation: base salary + equity
• Gym Membership
• Wellness allowance
• Full health, dental, and vision coverage
• Expanding to a 5,000 sq. ft. office to support our growing team
• All-you-can-drink coffee 😉

Interview Process

• Intro call w/ CEO (20 min)
• Coding round w/ CTO (1 HR)
• In-office work trial (full day)

Backend: Django Front end: React Cloud: GCP We fine-tune Open-source LLMs with our own scripts