At voize, we’re revolutionizing the healthcare industry with AI: Nurses simply speak their documentation into their smartphones, and our AI automatically generates the correct entries. This saves each nurse an average of 39 minutes per day, improves the quality of documentation, and makes their daily work much more rewarding.

voize is YCombinator-funded, already in use at over 600 senior care homes, and has grown by 100% in the last 90 days. Our customers save over 3.5 million hours annually – time spent on people instead of paperwork.

As a dynamic team, we blend cutting-edge technology with social impact. And now, it’s your turn to join us!

Note: We can only hire team members who already live in Germany.

🎤 Why voize? Because we’re more than just a job!

At voize, we are revolutionizing the care industry with AI: Care workers simply speak their documentation into their smartphone, and our AI automatically generates the correct entries. This saves each care professional an average of 39 minutes per day , improves documentation quality, and makes their workday significantly more efficient and enjoyable.

voize is Y Combinator-funded, already used in over 600 senior care facilities , and has grown 100% in the last 90 days. Our customers save over 3.5 million hours annually—time that is spent on people instead of paperwork.

But this is just the beginning. With our proprietary voize AI, we are not only transforming the healthcare industry, but also have the potential to create value across multiple industries—from healthcare to inspections.

As a dynamic team, we combine cutting-edge technology with social impact.

💡 Your Mission: Drive adoption & create long-term success!

As a Customer Success Manager (CSM), you’ll be responsible for helping our mid-market and SME customers succeed with voize. You’ll drive onboarding, optimize adoption, and foster strong relationships that lead to retention and expansion. Your work will directly improve efficiency in healthcare and accelerate digital transformation.

🚀 Your Daily Business – No two days are alike

• Manage and nurture relationships with a portfolio of 30+ B2B SME customers, ensuring smooth onboarding and long-term success.

• Lead Train-the-Trainer programs , enabling large-scale adoption across organizations (e.g., onboarding 500–2000 employees).

• Drive adoption through best practices, user training, and hands-on support, ensuring customers achieve measurable outcomes.

• Monitor customer health metrics , proactively addressing risks and unlocking new opportunities.

• Identify opportunities for growth , helping customers expand their usage and maximize the value of voize.

• Collaborate cross-functionally with Sales, Product, and Support to ensure an outstanding customer experience.

🤝 Your Skillset – What you bring to the table

• 2+ years in Customer Success, Account Management, or a related role , within B2B SaaS.

• Experience managing a high volume of commercial/mid-market accounts , focusing on adoption, retention, and expansion.

• Strong relationship-building skills , capable of engaging key stakeholders and decision-makers.

• Excellent communication skills , making complex topics simple for non-technical users.

• Data-driven mindset , using customer insights to drive strategic discussions and optimize success.

• Fluent in German , to effectively support our German customer base and a good command of English.

• Willingness to travel 1-2 days per week ; ideally, you would be based in either Berlin, Munich, or Cologne.

🎯 Our Success Mindset – How we work at voize

• You are a proactive problem solver , always looking for ways to improve customer experiences.

• You thrive in a fast-paced, dynamic environment , adapting quickly to customer needs.

• You take ownership of your work , holding yourself accountable for customer outcomes.

• You are a team player , collaborating cross-functionally to drive impact and innovation.

🌱 Growing together – what you can expect at voize

• Become a co-creator of our success with virtual stock options.

• Our office is in Berlin, with a flexible remote work policy.

• Flexible working hours because you know best when you work most efficiently!

• Access to various learning platforms (e.g., Blinkist, Audible, etc.).

• We have an open culture and organize regular work weeks and team events to collaborate and bond.

• We are a fast-growing startup, so you'll encounter various challenges, providing the perfect foundation for rapid personal growth.

• Your work will make a real impact, helping alleviate the workload for healthcare professionals.

• Free Germany Transport Ticket and Urban Sports Club membership.

• 30 days of vacation – plus your birthday off!

✨ Ready to talk? Apply now! 🚀

We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!

Tech Stack App: Kotlin Multi-Platform, Jetpack Compose ML: PyTorch, Python Microservices: Kotlin, K8S, MongoDB

Challenges We run our ASR/NLP models locally on smartphones. Models need to be resource-efficient yet really accurate. With every user interaction data is generated and used for model improvements. This data needs to be processed continuously, automatically quality-assured and used for new model training.

We deploy into production on average every 6h and release updated machine learning models several times a week.