Our mission is "One Human, One Doctor". We are creating superhuman doctors, because access to doctors is a basic human right.

Start with making doctors superhuman. Our vision is to eliminate doctor distractions and help them navigate the best treatments for their patients.

About Us

At Sully.ai, we're not just building AI – we're redefining the future of how healthcare is delivered. Our end to end solutions empower healthcare providers by automating doctors’ administrative tasks, reducing misdiagnosis, and enhancing efficiency.

The Role

As our Head of Customer Success , you will spearhead the strategy, execution, and scaling of customer success initiatives at Sully.ai. You will ensure that healthcare providers not only adopt our innovative solutions quickly but also derive ongoing value from them. This role is designed for a leader who combines strategic vision with hands-on execution in a fast-paced, startup environment.

What You’ll Do

• Drive Customer Success End-to-End: Develop and execute a comprehensive customer success strategy that spans onboarding, engagement, retention, and expansion.
• Build & Scale the Team: Recruit, mentor, and lead a high-performing customer success team that is passionate about improving patient care.
• Optimize the Customer Journey: Oversee seamless onboarding, training, and continuous support to ensure customers unlock rapid, sustainable value from our AI solutions.
• Leverage Data & Insights: Utilize CRM and customer success analytics to monitor health metrics, identify risks, and drive proactive engagement.
• Collaborate Across Functions: Work closely with Sales, Product, Engineering, and Marketing teams to align on customer feedback, iterate on product enhancements, and launch targeted success initiatives.
• Advocate for Our Customers: Serve as the customer’s voice, ensuring their needs and challenges are front and center in strategic decisions.
• Represent Sully.ai: Act as a thought leader at industry events, webinars, and client engagements to boost brand reputation and drive strategic partnerships.

Who You Are

This is a high-ownership leadership role for someone who thrives on building strong, enduring customer relationships and driving scalable success.

🚀 Must-Have Experience
✅ Startup & SaaS Expertise: You’ve been a Founder, Co-Founder, or a senior leader in customer success at a startup (ideally in a sub-10 or sub-20 person team).
✅ Customer Lifecycle Mastery: Proven experience managing the full customer journey—from acquisition through expansion—with a track record of high retention and satisfaction.
✅ Data-Driven Decision Maker: Skilled in using CRM and customer success platforms to analyze metrics and drive continuous improvements.
✅ Exceptional Communicator: Ability to build trust and rapport with diverse stakeholders, including healthcare providers and internal teams.
✅ Operational & Strategic Leader: Experience developing scalable processes and strategies in dynamic, fast-growth environments.

💡 Bonus Points If You...

• Have direct experience in the healthcare or AI sectors.
• Are adept at using modern customer success tools and the latest technology.
• Possess a deep understanding of the challenges and opportunities in healthcare delivery and EHR systems.

Tools & Technologies You’ll Work With

• CRM Platforms: Salesforce, HubSpot, or similar systems
• Customer Success Software: Gainsight, ChurnZero, or comparable tools
• Analytics & Reporting: Mixpanel, ChartMogul, or other data analytics solutions
• Communication & Collaboration: Slack, Intercom, Zoom, etc.

Why Join Sully.ai?

🔥 Shape the Future of Healthcare: Build category-defining customer success strategies that help doctors deliver exceptional care.
📈 Early-Stage Impact: Join early and play a key role in shaping our customer success roadmap and overall company growth.
🌍 Remote-First Culture: Work with brilliant, mission-driven professionals in a flexible, remote environment.
💰 Competitive Compensation: Enjoy a competitive salary, equity, and the chance to be part of a company that’s making a real difference.
🏆 Solve Scalability Challenges: Tackle complex challenges in a rapidly growing organization, driving impactful change in healthcare.

Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.