Yuma is developing the most advanced AI agent orchestration platform, dedicated to customer support and ecommerce. We are automating the heavy burden that large Shopify merchants face in their day-to-day activities. This market is vast and homogeneous, and every single merchant needs Yuma. We have a head start in this space, but we will not rest until we are the clear winner in the e-commerce customer support AI market.

Yuma was launched in early 2023 by a third-time YC founder and is already serving hundreds of paying customers.

About Yuma:

Yuma is developing the most advanced AI agent orchestration platform, dedicated to customer success and e-commerce. We are automating the heavy burden that large merchants face in their day-to-day activities. This market is vast and homogeneous, and every single merchant needs Yuma. We have a head start in this space, but we will not rest until we are the clear winner in the e-commerce customer success AI market.

Yuma was launched in early 2023 by a third-time YC founder and is already serving hundreds of paying customers.

Job Overview:
As a Product Designer at Yuma.ai, you will collaborate closely with product, engineers and clients to design user-centered solutions that help our customers make the most of our AI-powered tools. Your focus will be on creating intuitive, accessible, and aesthetically pleasing user interfaces that bridge the gap between cutting-edge technology and a seamless user experience.
You will be designing products that cater to both business clients and end users.

Key Responsibilities:.

• Wireframing & Prototyping:
  Create detailed wireframes, interactive prototypes, and high-fidelity mockups that reflect user feedback, product requirements, and design best practices.
• UI/UX Design:
  Design intuitive, responsive, and visually appealing interfaces that integrate seamlessly with our AI-driven features. Ensure a consistent and cohesive user experience across platforms.
• Collaborative Design:
  Work together with our VP of product, developers and clients to understand project requirements and business goals, ensuring that design solutions align with the overall vision of the product.
• Usability Testing & Iteration:
  Conduct usability testing on prototypes and designs, using insights to iterate and improve the user experience. Continually refine and optimize designs based on user feedback and performance metrics.
• Design Systems & Documentation:
  Contribute to the creation and maintenance of a design system, including UI components, patterns, and guidelines, ensuring consistency across all touchpoints and platforms.

Qualifications:

• 3+ years of experience in Product and UX/UI design, with a strong portfolio demonstrating expertise in user-centered design, wireframing, prototyping, and visual design.
• Proficient in design tools such as Figma, Sketch, Adobe XD, and other industry-standard design and prototyping tools.
• Solid understanding of user testing practices.
• Experience designing for web with a strong understanding of responsive design principles.
• Strong communication skills with the ability to clearly articulate design decisions and collaborate effectively with cross-functional teams.
• A problem-solving mindset with the ability to balance user needs with business goals and technical constraints.
• Experience working in early stage companies and e-commerce is a plus.
• Familiarity with AI and machine learning concepts is a plus, but not required.

Why Yuma.ai?

• Innovation-Driven Culture: Join a forward-thinking company that thrives on creativity and innovation in AI and design.
• Collaborative Environment: Work with a talented and passionate team that values diversity, open communication, and continuous learning.
• Competitive Compensation: We offer a competitive salary, benefits package, and performance-based incentives.

How to Apply:
Please submit your resume, a portfolio showcasing your recent work, and a cover letter explaining why you're passionate about product design and how you can contribute to Yuma.ai’s success.

Our culture:

Please, if you are considering applying, first read our culture page: https://www.notion.so/yuma-ai/Yuma-s-Culture-5b0e15f1334242ce8a62daab9f2038a1?pvs=4

We have a Ruby on Rails API backend, which is coupled with Postgres, Redis, and Sidekiq. The frontend is built using React and NextJS. Our approach to LLMs is custom-made and tightly integrated with our backend. We have full introspection and logging for every API call we make.

Our approach is heavily product-first, but since we are addressing a problem with new technology, some of our work may be more research-oriented. We don't have all the answers yet on how to solve this problem, and we need to experiment and try out different approaches in a fast, iterative manner.

With already a hundred paying customers, we are already facing some interesting scaling challenges as well.