About the Role

As a Strategic Account Customer Success Manager, you'll be the primary point of contact for our largest and most strategic customers, managing a book of business worth $1.5M in Annual Recurring Revenue (ARR). Your goal will be to ensure customers achieve their desired outcomes, maximize product adoption, and uncover opportunities for growth. Reporting to the Director of Customer Success, you will play a pivotal role in onboarding, training, and building long-term relationships with decision-makers across enterprises with over 1,000 employees.

What You’ll Do

• Onboard new customers: Lead seamless onboarding experiences for enterprise customers, aligning with their specific goals and KPIs.
• Monitor health and engagement: Proactively track account health, identify risks, and ensure consistent value delivery.
• Foster relationships: Engage regularly with decision-makers and stakeholders to strengthen trust and partnership.
• In-person training: Travel as needed to deliver tailored end-user training sessions, ensuring deep product adoption.
• Conduct annual business reviews: Partner with customers to review past successes, understand upcoming priorities, and align on long-term strategies.
• Drive renewal and expansion: Collaborate with Account Managers to secure renewals and identify expansion opportunities.
• Advocate for customers: Act as the customer voice internally, providing insights to Product, Sales, and Marketing teams.

About You

• Experience: 5+ years in customer success, account management, or a similar role managing large enterprise accounts with significant ARR.
• Industry knowledge: Proven experience working with customers over 1,000 employees in SaaS or technology environments.
• Customer focus: Passion for delivering an exceptional customer experience and aligning on business outcomes.
• Relationship-building: Exceptional communication and interpersonal skills, with a proven ability to build trust at all levels of an organization.
• Data-driven: Ability to track key account health metrics, assess performance, and deliver insights.
• Travel readiness: Willingness to travel up to 15% for in-person training and customer meetings.

Join Us

If you’re passionate about partnering with customers to achieve their goals and contributing to a dynamic team, we’d love to hear from you. Apply today!

Compensation and Benefits

• Compensation:
  • 90K- 150K base salary + 30% variable compensation based on Gross Revenue Retention (GRR).
• Benefits: 
  • Fully remote
  • Competitive salary
  • Meaningful equity
  • Full insurance & benefits
  • Unlimited PTO
  • Holiday Break
  • $250 / month wellness credit
  • Constant daily learning
  • High influence on exciting projects

About Popl

Popl is the first ever AI-powered event lead capture + digital business card platform that empowers millions of companies to easily collect and share business info at every conference, expo, and trade show.

We believe it should be easy and exciting to grow your business through in-person interactions. We are on a mission to connect companies with their future customers 🚀