Closer look at our culture & team: https://www.instagram.com/medmehealth/

The Opportunity

We are building something remarkable at MedMe Health - scaling fast, innovating constantly, and prioritizing a workplace where every team member feels valued and empowered. As our Operations Manager, you’ll play a key role in shaping our company’s culture and ensuring we have the processes, systems, and tools to thrive. This role is perfect for someone who excels at creating order in dynamic environments, enjoys fostering a people-first culture, and is energized by taking ownership of diverse responsibilities. You’ll wear many hats, managing everything from people operations to compliance, operational excellence, and cross-functional projects that drive our mission forward.

About MedMe Health

At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,000 pharmacies using our software, we’ve facilitated more than 25 million patient services, transforming pharmacies into community health hubs across Canada and beyond.

What You’ll Do

People Operations & Culture

• Lead HR initiatives, including hiring, onboarding, and employee development, to ensure a positive, high-performing team environment
• Develop and maintain policies and processes that foster alignment, inclusivity, and efficiency
• Drive initiatives that enhance team engagement, well-being, and professional growth
• Oversee the performance management cycle, including goal-setting, feedback, and employee evaluations

Operational Excellence

• Identify gaps in existing workflows and implement solutions to drive efficiency and scalability
• Oversee internal documentation systems, ensuring teams have access to up-to-date resources, wikis, and dashboards
• Manage compliance initiatives, ensuring adherence to local, national, and industry-specific regulations and frameworks

Project Management

• Spearhead ad hoc projects, including coordinating student funding applications, managing government grant submissions, and other high-priority initiatives
• Act as a key point of contact across teams, ensuring seamless communication and collaboration on shared goals
• Anticipate roadblocks, propose solutions, and drive cross-functional projects to completion

About You

• You have 2+ years of experience in operations, people management, or a similar role
• You’re passionate about creating an engaging workplace where people feel valued, included, and motivated
• You have a track record of working across functions, building trust, and aligning teams around shared objectives
• You naturally identify inefficiencies, create structure, and implement sustainable systems that help teams succeed
• You excel at balancing competing priorities and meet deadlines in a fast-paced environment, while maintaining a strong attention to detail
• You approach challenges with curiosity, adaptability, and a commitment to excellence, embracing variety and new opportunities
• You are proactive and resourceful, with a knack for understanding people’s needs and crafting thoughtful, practical solutions
• You excel at managing complexity, staying organized, and ensuring nothing slips through the cracks while keeping your eyes on the big picture
• You’re decisive and have a bias for action, taking ownership of tasks from start to finish

How We Hire

MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities.

The Interview Process

1. A 30-minute HR screening to assess your fit with MedMe’s culture and the role
2. A short practical case study to showcase your problem-solving and communication skills
3. A 30-minute call with the Chief of Staff or CEO, focusing on how your goals align with MedMe’s mission and operational needs
4. An offer, contingent on mutual alignment

Perks at MedMe

• Comprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs
• Group RRSP: Secure your future with our Group Registered Retirement Savings Plan (RRSP)
• Professional Development: We support your growth with a yearly budget dedicated to learning opportunities
• Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office
• Office Closure for Holidays: Enjoy 1-2 weeks of company-wide office closure during the holidays
• Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding

Location

This is a hybrid position, with the flexibility to work remotely and in-person, based at our office located at 366 Adelaide Street West, Toronto. While a good proportion of work can be done remotely, periodic in-office attendance will be required for collaboration, team events, or specific operational needs.

MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We’re looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.

MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

We're looking for a passionate individuals in relentless pursuit of making an impact to join us on our journey in building the best platform for pharmacists as they shift from their dispensing based roles, to one that provides virtual care to chronically ill patients. Without adequate software and new workflows, we may see an entire workforce of 40,000 highly-trained clinicians (in Canada alone) slowly be phased out by robots and automation.

In addition to facilitating the transition for pharmacists to a new healthcare role based on their current education/training, MedMe is also for the first time capturing clinical pharmacy data with plans to integrate with health peripheral data (such as those from Fitbits and Apple Watches). This provides tremendous insights on the treatment journey of patients outside of the hospital, and opens up massive AI opportunities for: preventative medicine, insurance costs/ROI, pharmacological effectiveness, and healthcare consumer behaviours.