APIs underpin the internet but are still painful to work with. They are often untyped, unstandardized, and out-of-sync across multiple sources of truth.

Fern enables businesses to offer “Stripe-level” SDKs (client libraries) and Docs for their REST API. Inspired by internal tooling we saw at AWS and Palantir, we’re building Fern to let every engineering team offer easy-to-use and well-documented APIs.

Founded in 2022, we’re less than 10 people, building open source, and backed by YCombinator. We work together in our office in the Williamsburg neighborhood of Brooklyn, NY. Our customers include Cohere, ElevenLabs, Webflow, and Merge.dev.

This role is in person at our office in the Williamsburg neighborhood of Brooklyn, NY.

As a small team, we’re all generalists, constantly pick up new challenges, and interface with customers regularly. When it comes to product and code, we’re looking for people who can identify problems and solve them independently.

We’re adding new customers every week, which means we have more customer deployments going live than ever before. That’s why we’re hiring a customer-centric Sales Engineer to join our team.

What you’ll do

• Build relationships with prospective customers. Whether they’re a CTO, VP of Eng, or Software Engineer, you’ll be the face of Fern during the technical evaluation of our product. You’ll develop a strong network within the SaaS startup community, especially among YC founders.
• Own onboarding from start-to-finish. Once a company decides to purchase Fern, you’ll lead the onboarding process to ensure they go live successfully. This includes project management (milestones, responsibilities, status updates) and writing code within our customers’ code repositories.
• Educate our users. When engineers have questions about the product, you’ll guide them to our docs, tutorials, and examples. If you identify a gap in our documentation, you’ll take ownership by writing the missing content.

What you’ll bring

• Strong written and verbal communication skills. (You’ll spend a lot of time on Zoom and Slack!)
• Ability to think on your feet and problem-solve during calls with technical customers.
• Curiosity and a growth mindset. You’re excited to learn about REST, Webhook, and WebSocket APIs and willing to pick up a book or resource to deepen your understanding of web technologies.
• A 4-year undergraduate degree in Computer Science, where you have experience as a Teaching Assistant (TA) helping other students learn new concepts and technologies.

What we offer

• Interesting and challenging work
• An opportunity to build a network of founders and engineering leaders 
• First-hand experience building an early-stage startup
• A salary of $92,000 and equity
• Living proximity bonus of $18,000 per year if you choose to live near the office
• Meals (breakfast, lunch, and dinner) at the office
• Health, dental, and vision insurance
• Unlimited vacation

Our tech stack

• NextJS + Vercel (Frontend)
• Fern (API)
• Microservices: Express (NodeJs), FastAPI (Python)
• Postgres DB + Prisma ORM
• AWS (Cloud)

Our tech stack:

• NextJS + Vercel (Frontend)
• Fern (API)
• Microservices: Express (NodeJs), FastAPI (Python)
• Postgres DB + Prisma ORM
• AWS (Cloud)