Topline Pro believes that home service pros and small businesses are the backbone of the economy and have gone too long without the right technologies. We are enabling service businesses to grow their business online. In a way, we’re building Shopify for service businesses to (1) bring the business online with a website, (2) market the business, and (3) manage everything from one place.

Topline Pro is co-founded by Nick Ornitz (CEO) and Shannon Kay (CPO). The team is YC-backed and seed-funded.

We care deeply about a culture that is inclusive and equitable for people of all backgrounds and experiences. We particularly encourage people from communities that tend to be underrepresented to apply, including but not limited to women, people of color, and people who identify as LGBTQ+.

We believe “great candidates” do not come about through simply a checkmark next to past experiences. We believe in hiring people not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.

About Topline Pro

We’re building AI-powered Shopify for service professionals. We empower service pros (e.g., roofers, landscapers, painters, cleaners) to acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly.

Topline Pro is co-founded by Nick Ornitz (CEO) and Shannon Kay (CPO) with an excellent team of 40+, including VP of Engineering, Goss Nuzzo-Jones, with plans to expand more in 2025. We serve thousands of local service businesses and were named as one of the Top 50 Tech Companies building for SMBs in both 2023 and 2024.

We're backed by leading investors including Y Combinator and Forerunner Ventures (Series A 2023) with several years of runway, and we’ve experienced rapid growth in the past year.

About our Customer

Home service business owners have historically paid thousands for services that now can be delivered faster and at a fraction of the cost through Topline Pro.

Topline Pro has generated over $200 million in business for our customers across thousands of businesses in nearly all 50 states. Examples of some of our favorite stories include those of Jered, a landscaper in Daytona Beach, FL, who grew his business from $70k to over $2.2M , and Lauren, a painter in Adrian, MI, who started and grew her business to nearly $1M. Both in about a year of working with Topline Pro.

Our customers tend to be in the field and on the move, which drives our ardent focus on simple and intuitive yet powerful mobile web app design today, and in the future, native mobile app design. We've found innovative ways to meet our customers where they are both inside and outside our application.

About the Role

We’re hiring our our first QA Engineer which provides an opportunity to have a significant impact on the product, as well establish the Quality Assurance practice at Topline Pro. Come help us scale to the next level!

You will also have the opportunity to make a huge impact on a small yet growing team and culture.

Our Engineering organization currently operates in three Agile pods. In this role, you will be the dedicated QA for one of those pods, reporting to the VP of Engineering.

⚡ What you'll do

• Own the end-to-end quality assurance process for our product, ensuring a smooth and seamless experience for service pros using our platform.
• Develop, maintain, and execute manual and automated test plans for new and existing features.
• Collaborate with engineers, product managers, and designers to understand feature requirements and user stories to build out comprehensive test coverage.
• Identify, log, and track bugs across the system, working closely with the engineering team to resolve issues efficiently.
• Participate in the product lifecycle from concept through deployment, contributing feedback to drive continuous improvement.

🎯 What we're looking for

• 3+ years experience in a QA or software testing role.
• Hands-on experience with automated testing frameworks (e.g., Selenium, Cypress, Playwright).
• Solid understanding of manual testing techniques and exploratory testing for web applications.
• Experience testing RESTful APIs , end-to-end workflows, and integrations.
• Preferred experience with CI/CD pipelines , ensuring quality checks are automated in the deployment process.
• Familiarity with bug tracking tools (e.g., JIRA, Linear) and experience in reporting and managing issues.
• Experience in Agile Scrum environments with a commitment to continuous improvement.
• A team player who enjoys working closely with others to identify and resolve issues.
• A detail-oriented person who enjoys investigating bugs and finding edge cases.
• Someone who thrives in a fast-paced startup environment and can pivot quickly as priorities shift.
• A goofball who loves having fun while working.

🙌 What we offer

• Competitive cash compensation and equity package
• Unlimited vacation, 9 company holidays, and 1 personal volunteer day a year
• Medical/dental/vision coverage
• 401(k) plan
• Fun-filled team that doesn’t take themselves too seriously, including virtual cameos from the team dog mascots Caro and Alta

We are leveraging the latest Generative AI technologies to enable service based small businesses to easily scale their businesses. We'd love to chat with those that have a wide range of engineering skills.