Our mission is "One Human, One Doctor". We are creating superhuman doctors, because access to doctors is a basic human right.

Start with making doctors superhuman. Our vision is to eliminate doctor distractions and help them navigate the best treatments for their patients.

About Us

Sully.ai is transforming the healthcare industry with advanced artificial intelligence solutions. We’re on a mission to revolutionize healthcare by making “one human, one doctor” a reality. Facing a global shortage of physicians, we’re developing an AI doctors to provide high-quality healthcare to everyone, anywhere, anytime. By automating doctors’ administrative tasks and reducing misdiagnoses with AI, we’re building the future of healthcare.

What You'll Do

• Build and grow our Customer Success function and team, providing strategic and operational leadership.
• Build strong relationships and be a trusted advisor to customers, offering guidance and best practices to growth utilization and adoption of Sully.ai across the organization to ensure retention and support continued growth.
• Build user workflows, provide product training and onboarding support to ensure a smooth transition and optimal utilization of our solutions.
• Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans.
• Educate customers on upcoming product releases, new features, new products, and related best practices highlighting their potential benefits and ROI.
• Serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements.
• Collaborate with cross-functional teams, including with sales and engineering to deliver a seamless customer experience.
• Develop customer success resources, such as knowledge bases, training materials, and success stories.
• Track customer expansion metrics and contribute to revenue growth targets.
• Proactively identify and address issues or concerns and collaborate with internal teams to provide timely resolutions.
• Monitor and proactively communicate value, ROI and results including satisfaction and adoption rates.

What You'll Bring

• 5+ years of experience working in or with SMB and/or enterprise businesses, preferably healthcare technology
• 3+ years delivering outcomes in a customer success leadership role or similar customer-facing role
• Track record building, managing, and developing a high-performing team during high growth
• Experience working with engineering and sales teams with a technical aptitude and ability to quickly understand and effectively communicate complex software solutions to non-technical stakeholders
• Exceptional communication and interpersonal skills and experience building trust and establish rapport with stakeholders at all levels
• Strong problem-solving skills, with a proactive and results-oriented mindset
• Strong organizational and project management capabilities.
• Basic understanding of the healthcare ecosystem a plus

Values

• Impactful: We exist to save lives; focus on the user and all else will follow.
• Champions Team: Greatness and comfort rarely coexist; work smart, long, hard.
• Integrity: Don’t be evil; do the right thing even when no one is watching.
• Impatient: Speed is our currency; move fast to arrive early.
• Innovators: Improve 1% better every day = 37X better after one year.