Who

Ekho (www.ekhodealer.com) is transforming the way vehicles are bought and sold. As the ‘Stripe Checkout’ for new vehicle sales, our licensed e-commerce platform enables manufacturers, distributors, dealerships, and marketplaces (of cars, motorcycles, RVs, golf carts, you name it) to sell vehicles compliantly from their own websites. Through our white-label online sales channel, buyers are able to complete a full vehicle purchase entirely online in minutes.

Why

If you tried to purchase a new vehicle online from almost any website site right now, odds are that the closest you’ll get is locating your nearest dealer… It’s 2024 and almost all vehicle manufacturers don’t have an online sales channel where online buyers can convert.

Selling vehicles in the U.S comes with lots of baggage. Selling through traditional channels - brick and mortar dealerships - is costly to build out (takes years to get full coverage, costs millions) and comes with significant downsides (no online sales, significant margin costs, lost control over the CX). The alternative - selling D2C - comes with significant legal, technical, and operational complexity:

• Legal: Manufacturers are legally unable to sell direct to consumer in a vast majority of states

• Technical: supporting end-to-end, online sales requires piecing together disparate features with state-specific requirements including financing, insurance, titling and registration, and more. Most - if not all - solutions tackling these features are built for the in-person dealership use case and have not been translated into the online domain

• Operational: managing all stakeholders (end buyer, state agencies, insurance carriers, lenders, & delivery partners) on a per-sale basis requires significant effort and intention

Manufacturers need an online sales channel and traditional methods don’t cut it. Selling direct themselves means limiting the number of markets they can reach and adopting another core competency. We provide an online sales channel out-of-the-box that comes with the benefits of a D2C sales motion without the legal or technological complexity of OEMs doing it themselves.

Growth

We’ve processed thousands of orders to date and partner with iconic manufacturers who ship tens of thousands of vehicles each year - from publicly-listed, massive legacy OEMs to EV market pioneers like Zero Motorcycles - and we’re poised for significant growth. We are backed by world-renowned investors including Y Combinator, the Tesla alumni fund, and some of the largest dealership groups and dealer owners in the US.

Here are some examples of our software in the wild: Stark Future, Maeving Motorcycles

Who are we looking for?

We're looking for a solutions architect who thrives on owning and delivering integration solutions for clients from from start to finish. In this role, you’ll manage the critical period between a contract signature and the public launch date. You’ll be expected to align a range of stakeholders throughout the entire process including OEMs, distributers, internal engineering teams, financing partners, DMV organizations, and more. Your primary responsibility will be to work with our clients to create an integration solution that addresses their unique needs and requirements in a timely, effective, and generalizable manner.

As a key point of contact for our clients, you'll also work closely with existing customers to understand their evolving product needs and facilitate the integration of new features and requests. This will require a good understanding of current product capabilities, an appreciation for level of effort involved with product updates, and the know-how to implement yourself if / when prioritized. On top of servicing existing customers’ ongoing product needs, we’ll lean on you to develop and maintain a robust demo environment that reflects real-world use cases, equipping our sales org to give clients visibility into our product’s full potential.

Beyond managing integrations and addressing client requests, you'll also be responsible for continuously improving our onboarding workflows and procedures. This role demands a driven, organized, and creative individual who can handle orchestrating multiple concurrent projects, delivering results on tight deadlines, and implementing incremental process improvements along the way. You'll need to be adaptable and ready to juggle a variety of client requests and activations, ensuring that every onboarding experience is smooth, scalable, and tailored to the unique needs of each client. If you are eager to lead and innovate in a dynamic, fast-paced environment, this role is for you.

Core infra:

• Front end: React web apps
• Back end: Node.js (serverless) backend using express.js and a NoSQL db
• SaaS tools: GCP + Firebase, Retool, Stripe, Segment, Mixpanel, Notion, Zapier, Cypress, and many more...

You certainly don't need to be experienced in all (or even most) of these areas; but you should be excited to learn new skill sets & tools as you need them. We also expect you to bring some new knowledge and experiences you can share to help level-up the rest of the team.

Responsibilities

• Own the end-to-end client integration process, from contract signing through to public launch
• Align stakeholders (OEMs, distributors, internal teams, and partners) to deliver integration solutions that meet client needs
• Act as the primary technical contact for clients, managing their product requests and feature updates and maintaining the integration overtime
• Develop and maintain the demo environment and infra to support the sales org
• Improve onboarding workflows for efficiency and scalability
• Manage multiple projects simultaneously, ensuring timely delivery and smooth client activations

Please note: that this role is in-person with at least 4 days per week in the office in NYC!

Qualifications

• Proven experience leading client integrations with multiple stakeholders
• Strong technical skills in Node.js and React, with the ability to execute on implementation
• Excellent organizational skills to manage multiple projects and deadlines
• Strong communication and collaboration abilities across internal teams and external partners
• Demonstrated ability to improve processes and workflows
• High energy, adaptable, and motivated to drive results in a fast-paced environment

Benefits

• Annual Salary Range: $120,000—$190,000 USD
• Your offer will include a competitive salary, employee-friendly equity grant, and the following:
  • Healthcare and dental coverage
  • Paid lunch during the work week
  • Regular team events, off-sites, and team-travel paid for by the company
  • Unlimited paid time off