Business Operations Manager at Glimpse (S20)
$80K - $150K  •  0.25% - 0.50%
Glimpse is a suite of AI services for brands that sell in retail
New York, NY, US
Full-time
3+ years
About Glimpse

Glimpse helps retail-first CPG brands automate their cash reconciliation process and fight invalid fees from retailers and distributors using AI.

Previously, the Glimpse founders built the first Airbnb product placement network for brands. We worked with 10,000+ properties & dozens of brands.

We’ve raised $6.2M from leading investors like Y Combinator, GSR Ventures, Origin Ventures & an incredible group of angels from companies like Instagram, Instacart, Google, and more.

About the role

Job Description

We are looking for a detail-oriented, outside-the-box thinker to work on the highest priority outcomes within the business as we rapidly scale customers. You will be responsible for managing the operational resources needed to deliver our offering smoothly, and for communicating learnings to the engineering team. You’ll help jump into different organizations to expedite reaching their KPIs, and help coordinate the efforts of multiple departments within the business.

Ideal Qualifications

  • 3+ years in a high-growth startup environment
  • Experience as a founder or time on a strategy team
  • Ability to evaluate between operational, no/low-code, and technical solutions to business problems
  • Ability to execute with conviction and good judgment with limited guidance; needs minimal direction in an ambiguous context to take action and then adapt quickly
  • Experience working in highly cross-functional roles
  • Excellent verbal and written communications
  • Familiarity with CPG retail
  • Ability to work from our NY office full-time

Job Responsibilities

  • Track KPIs of the core platform to ensure successful delivery of deductions analysis and disputing
  • Coordinate efforts between service, operations, and engineering teams
  • Constantly identify and test new ways to improve operational capabilities of the business
  • Analyze the data relevant to any project or focus area; run your own queries, build your own dashboards, build your own Pivot Tables
  • Translate new disputing strategies to SOPs and product specifications for ops and engineering teams

Why Work At Glimpse?

As an early hire, you will come in during a period of hyper growth for the company, having gone from 0 to 50 customers in just 6 months. You will help ensure seamless delivery of Glimpse’s value to customers as we continue to scale. You will have freedom to experiment with and improve the processes across the board. You will be part of a tight-knit, nimble team working in person together in New York City.

Benefits

  • Competitive salary and equity
  • Relocation assistance to NYC
  • Comprehensive medical, vision and dental insurance plans offered
  • 401k plan offered
  • Unlimited PTO

About Us

Glimpse helps retail-first CPG brands automate their cash reconciliation process and fight invalid fees from retailers and distributors using AI. Imagine a beverage company selling $100k worth of goods to Whole Foods but only getting paid $60k. The remaining $40k is deducted via hundreds of small charges, sent long PDFs with obscure codes that a team has to manually review to ensure the fees are valid. Almost always a percentage of these fees are invalid, and brands have to go through a lengthy process to reclaim the money owed.

We automate this acute pain point, saving brands dozens of hours a week and recouping thousands in lost revenue. Since launching earlier this year, we’re already working with 50+ leading brands and growing rapidly.

We’ve raised $6.2M from leading investors like Y Combinator, GSR Ventures, Origin Ventures & an incredible group of angels from companies like Instagram, Instacart, Google, and more.

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