Glimpse helps retail-first CPG brands automate their cash reconciliation process and fight invalid fees from retailers and distributors using AI.

Previously, the Glimpse founders built the first Airbnb product placement network for brands. We worked with 10,000+ properties & dozens of brands.

We’ve raised $6.2M from leading investors like Y Combinator, GSR Ventures, Origin Ventures & an incredible group of angels from companies like Instagram, Instacart, Google, and more.

Job Description

We are looking for a versatile and empathetic problem-solver to be our first customer success hire. You will be interfacing directly with a customer base that has grown from 0 to 50+ customers in 6 months, so you will be responsible for both creating customer success and operations playbooks as well as executing on them to keep customers retained and happy. You will work closely with the founders to distill feedback and continuously improve customer-facing processes.

Ideal Qualifications

3+ years in a customer-facing role at a high-growth B2B SaaS startup
Experience creating a sales or customer success playbook
A bias for action and scrappiness to deliver customer solutions
Ability to distill important information from customer conversations
High empathy and a knack for relationship building
Excellent verbal and written communications
Ability to work from our NY office full-time

Job Responsibilities

Onboard new customers onto the Glimpse platform
Track progress of every account getting to initial value delivery
Manage and iterate critical customer and operations processes for every new customer
Schedule and conduct check-ins to ensure customer happiness
Work cross-functionally with engineering and operations teams to resolve support issues
Ensure the long-term health of customers by proactively tracking and addressing churn risks
Constantly track and identify upsell opportunities to increase net revenue retention

Why Work At Glimpse?

As an early hire, you will come in during a period of hyper growth for the company, having gone from 0 to 50 customers in just 6 months. You will be on the front lines interacting with customers, and setting new processes and playbooks that will define the future of customer success at Glimpse. You will face unique challenges each day, and will get the opportunity to test and implement creative solutions to solve customer issues and requests. As the main customer contact you will get to develop long-lasting relationships with dozens of founders and operators at some of the fastest growing brands in the world. You will be part of a tight-knit, nimble team working in person together in New York City.

Benefits

Competitive salary and equity
Relocation assistance to NYC
Comprehensive medical, vision and dental insurance plans offered
401k plan offered
Unlimited PTO

About Us

Glimpse helps retail-first CPG brands automate their cash reconciliation process and fight invalid fees from retailers and distributors using AI. Imagine a beverage company selling $100k worth of goods to Whole Foods but only getting paid $60k. The remaining $40k is deducted via hundreds of small charges, sent long PDFs with obscure codes that a team has to manually review to ensure the fees are valid. Almost always a percentage of these fees are invalid, and brands have to go through a lengthy process to reclaim the money owed.

We automate this acute pain point, saving brands dozens of hours a week and recouping thousands in lost revenue. Since launching earlier this year, we’re already working with 50+ leading brands and growing rapidly.