Clinical Operations Lead at Measured (W21)

$125K - $150K • 0.20% - 0.60%

Telemedicine platform for chronic conditions like obesity

New York, NY, US / Remote (US)

Full-time

6+ years

Apply Now

About Measured

Measured is a telemedicine platform on a mission to make healthcare more accessible and affordable. We believe in a future where anyone suffering from chronic illness can access a world-class specialist within hours, not days, and via the comfort of their home.

Our first and flagship product is centered around obesity, which impacts over 100 million adults in the United States alone. We take an evidence-based approach to weight loss that is medically supervised and combines:

Prescription weight loss medication delivered by providers trained in obesity, as well as lab tests and monthly check-ins.
A tailored health plan that includes healthy recipes, customizable meal plans, educational courses, weekly goals and a number of tracking tools.
1:1 coaching sessions by Registered Dietitians.
Assistance in getting insurance to cover any medication costs you might incur.

We're well funded and backed by Y Combinator and several other top-tier investors. We've got plenty of runway and are laser focused on building the future of telemedicine, where technology/AI allows specialists to scale their services to thousands of patients instead of dozens.

We're looking for teammates who are interested in being early players and helping shape company culture. We care deeply about a culture that is inclusive and equitable for people of all backgrounds and experiences. If you do not fit this exact description but feel strongly about us and this role, please reach out regardless.

About the role

About Us:

Measured is a fast-growing telemedicine company that focuses on helping patients achieve weight loss and improve overall health through personalized, high-quality care. Our holistic approach combines modern medicine with diet and exercise to achieve meaningful, sustainable results. We’re currently helping thousands of patients across 30 states and counting.

Measured is backed by Y Combinator and other great investors.

Position Overview:

We are seeking an experienced and dynamic Clinical Operations Lead to manage, optimize, and evolve our clinical operations. The Clinical Operations Lead will be responsible for managing providers, ensuring operational efficiency, and working closely with the Medical Director to refine clinical protocols with a focus on improving patient outcomes, retention, and profitability.

Key Responsibilities:

1. Provider Management:

Manage a team of healthcare providers, including physicians and nurse practitioners
Own on-platform provider capacity, ensuring sufficient staffing so that all patient consultations are completed within 24hrs. When needed, own new provider hiring and training.
Develop, implement, track, and enforce SLAs for all providers
Assist in clinical QA and provider chart review protocols

2. Clinical Operations and Strategy:

Be Measured’s clinical encyclopedia by consistently collecting feedback from providers and patients, analyzing data, and staying on top of telemedicine news and laws.
Leverage your expertise to drive cross-functional projects aimed at:
- Improving the quality of patient care and improving provider workflows
- Reducing overall COGS
- Improving patient retention and LTV
- Improving organizational efficiencies
Test into and quarterback platform opportunities, including provider video and phone calls
Build and lead a team of Clinical Operations Associates (COA) to effectively and efficiently Measured’s providers.

3. Clinical Protocol:

Work closely with Measured Medical Advisory Board to evolve and refine clinical protocols to improve patient outcomes, care quality, and service delivery. Ensure all new medical guidelines are properly disseminated to all Measured providers.
Expand Measured’s business – through launching new conditions, medications, supplements, and/or practice modalities – in partnership with Measured’s Medical Advisory Board.
- Co-author all Clinical Guidelines. Work cross-functionally with all internal teams to ensure all guidelines are appropriately productized, marketed, and operationalized.
Serve as the Medical Director’s primary business partner – thinking through business and practical implication for all necessary clinical

Qualifications:

Bachelor's degree in healthcare management, business administration, or a related field
5+ years of experience in clinical operations or healthcare management, preferably within a telemedicine or weight-loss-focused environment.
Excellent leadership and communication skills with the ability to collaborate across clinical and business functions.
Ability to thrive in a fast-paced, evolving environment.

Benefits:

Competitive salary and bonus structure
Comprehensive healthcare package
Opportunity for professional growth and leadership in a mission-driven organization
Flexible, remote work options – New York City preferred

Compensation: $125-$150k, Equity: 0.2-0.6%

How to Apply

Please submit your application through our ATS

Technology

Our stack consists of:

Ruby on Rails / Turbo on our patient portal
Nuxt on our acquisition funnel

Interview Process

Step 1: Initial Screening Interview (45 minutes)

Objective: Assess the candidate’s experience, motivations, and basic qualifications for the role.
Focus Areas:
- Overview of career history and relevant experience in clinical operations.
- Understanding of the candidate’s interest in the role and the organization.
- High-level discussion of specific qualifications, such as experience managing clinical trials, cross-functional teams, or healthcare operations.
- Discussion of soft skills like communication, problem-solving, and leadership style.

Step 2: Technical and Clinical Expertise Interview (60 minutes)

Objective: Evaluate the candidate’s clinical and technical knowledge, as well as their ability to manage clinical operations.
Focus Areas:
- Deep dive into their experience with clinical operations
- Experience moving projects forward
- Your approach to data and product
- Familiarity with relevant software and tools

Step 3: Leadership and Strategy Interview (60 minutes)

Objective: Assess leadership qualities, strategic thinking, and the ability to lead cross-functional teams.
Focus Areas:
- Leadership style and experience managing teams
- Conflict resolution and decision-making abilities in high-pressure situations.
- Strategic vision for improving clinical operations and aligning with organizational goals.
- Ability to mentor and develop junior team members.

Step 4: Cultural Fit and Behavioral Interview (60 minutes)

Objective: Evaluate cultural alignment with the organization’s values.
Focus Areas:
- Understanding how the candidate works within a team and their interpersonal skills.
- Collaboration and adaptability in diverse settings.
- Behavioral questions to assess how they’ve handled specific work-related scenarios.
- Their vision for contributing to the team culture and how they embody the organization’s values.

Optional: Final Executive Interview or Presentation (30-45 minutes)

The candidate may be asked to prepare a short presentation outlining a strategic plan for optimizing clinical operations in a hypothetical scenario.
If you’re in NYC, meet more team members in person

This interview process evaluates a balance of technical expertise, leadership, and cultural alignment, ensuring the candidate can lead clinical operations effectively.