Formance is on a mission to redefine how developers interact with money as a first-class primitive and compose with finance.

Hidden through permissioned, vendor-locked infrastructure, money needs to rewire itself to empower product-first companies with the ability to create innovative financial applications. With the Formance Platform, we're putting agnostic primitives in the hands of engineers and their team. These primitives are available as open-source packages, and can be wired to the financial partner of your choice.

Formance is global native and serving enterprise companies around the globe, around the clock, to build and scale their financial applications. If this all sounds pretty exciting and you're looking for a place where you can play your best game and make a difference, we'd love to hear about you!

Start date: from January 2025

Who we are

Formance is on a mission to unlock the next generation of financial applications by solving today’s hardest problems in the space — with full flexibility and programmability to build unique and sophisticated financial products, with the most effective financial services providers. Our platform was built with a distinctive angle from the ground up, focusing on the flow of funds first to help businesses realize their product visions on a solid financial foundation.

Starting with an Open Source Ledger (i.e. a database for financial transactions), we’re building a comprehensive suite of modern financial backend modules, including native and automated reconciliation, workflow engines, and connectors with various financial services providers - e.g. Stripe, Adyen, Modulr, Wise, Atlar. This unique approach has made us the trusted financial backend for leading SaaS companies and financial institutions like Booksy, Doctolib, and Liberis, along with many others worldwide. Our success stems from the trust in our open-source foundation, the high level of programmability of our solutions, and our software-first approach, moving beyond traditional payment business models.

Formance’s team previously built Selency’s home-grown financial backend, which processes over €50M in GMV annually, and created Alsid, a cybersecurity company, from inception to acquisition.

Why join Formance now?

We’re at a pivotal stage of our growth, doubling down on sales and enterprise expansion worldwide. The market is currently untapped, with financial backends traditionally built in-house by companies like Square, Airbnb, Qonto, and Uber. With a global market valued at over $10bn and projected to reach $300bn+ in 2030 for SaaS and platforms only, you'll join us at the perfect time to capture this potential!

We're a team of 14, growing to 20+ soon. The Engineering / Product team is a 10-people team. The “business” team is therefore still small and is led by our CEO Anne-Sybille, who used to be the COO at a high-growing cybersecurity startup, selling to the largest corporations (e.g. Barclays, Sanofi, Toyota).

We're all about customer experience, product, and strong expertise. Becoming the financial backend for major SaaS platforms is about trust and proving our product's value in mission-critical environments.

What you’ll do

As our first Customer Success Manager, you will play a critical role in ensuring our customers' success and satisfaction throughout their journey with Formance.

• Act as the primary point of contact for customers post-sale, guiding them through onboarding, implementation, and ongoing usage.
• Understand customer business objectives and key success metrics to deliver tailored solutions that drive value and growth.
• Collaborate with the product and technical teams to resolve issues, share feedback, and ensure customers receive timely and effective support.
• Proactively monitor customer health, identifying upsell and cross-sell opportunities, and managing renewals to drive customer retention.
• Develop and maintain detailed customer success plans and documentation to ensure alignment between internal teams and the customer.
• Lead training sessions, workshops, and regular check-ins to ensure product adoption and optimal usage.
• Build scalable processes and playbooks for customer success that can be used as the team grows.
• Be the voice of the customer internally, ensuring their feedback is shared across departments to inform product development and improvements.

Who you are

• 3+ years of experience in Customer Success, Account Management, or other customer-facing roles, ideally with SaaS or Fintech companies.
• A strong understanding of financial software, APIs, and back-end systems; experience in payments or financial technology is a plus.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels.
• Highly organized, with a focus on project management and the ability to prioritize and manage multiple customer engagements simultaneously.
• A proactive, problem-solving mindset with a passion for driving customer success and business outcomes.
• Strong technical acumen and the ability to translate complex technical information into business value for customers.
• You thrive in a startup environment, taking ownership and driving initiatives with minimal supervision.

Package

€60,000 - €80,000 a year

We offer a competitive package including equity for employees. We organize regular off-sites with the team in Europe and soon in the US!