Gigs is the world’s first telecom-as-a-service platform. By enabling any company to launch its own wireless service in a matter of days, Gigs helps its customers differentiate their product offering, increase customer stickiness and unlock new revenue streams through embedded connectivity. As the only end-to-end connectivity provider, Gigs offers a broad set of products and services, including premium wholesale, a hosted checkout, subscription management, payments, analytics, AI, and more. The company is backed by Google, Y Combinator, and prominent business angels and investors like Dara Khosrowshahi (CEO of Uber), Tony Xu (Co-founder & CEO of DoorDash), and Fidji Simo (CEO of Instacart). The company was founded by Hermann Frank and Dennis Bauer in 2020 and currently employs over 60 people in the US and Europe. For more information, please visit: gigs.com.

In short: Full-time, remote position. Please only apply if you are currently residing in North America.

😍 We are Gigs

• Gigs is the world's first telecom-as-a-service platform. We’ve built for telecommunications what Stripe built for payments, and enable companies to seamlessly launch their own branded phone plans:
  • Businesses can attract and monetize new users, create smooth customer journeys, and unlock new revenue streams.
  • Consumers can go from sign-up to talking and browsing in under 3 minutes.
• Gigs empowers innovators from various industries. From fintechs providing branded phone plans alongside their payment cards, retailers offering subscriptions bundled with their mobile devices, to HR platforms enabling businesses to issue employee phone plans with just a tap, our telecom operating system provides everything companies need to embed connectivity.
• We’re backed by Google’s Gradient Ventures and Y Combinator, along with prominent business angels and investors, including the CEOs of Uber, DoorDash, and Instacart. As part of Gigs, you will have access to world-class advisors, resources, and support that will help us navigate our rapid growth.
• Gigs was part of the YC W21 and YC Growth W23 batches and raised a $20MM Series A.

🔧 The position

As the US Telecom Partnerships Lead, you’ll be part of the team building this critical function at Gigs. This includes partner management, project management, and becoming an expert on Gigs’ telecom stack.

You’ll work across Product, Engineering, and Customer Success to build out efficient and scalable business processes that can support different types of customers and use cases. This role requires travel to visit Telecom partners.

You’ll work closely with April, our Head of Telecom & Operations.

Key responsibilities include:

• Lead US Telecom Partnerships: Serve as the relationship manager for Gigs’ existing telecom supply. This includes building and maintaining relationships across the partners’ business and operations teams, driving commercial negotiations, handling day-to-day tasks — such as operational escalations — and having a multi-year vision to deepen strategic partnerships.
• Program Management: Be the go-to person for these partnerships understanding the product, data flows, and commercial implications. Report on the overall health metrics to cross-functional stakeholders to ensure our systems and platforms continue to scale effectively.
• Project Management: Manage complex company-wide initiatives for new Telecom Supply and interface across all functions at the company including Product, Customer Success, Finance, and Legal.
• New Business Support: Assist our GTM and Customer Success teams when they need a telecom expert on a call and be able to effectively and simply communicate complex telecom topics to tech customers.

👟 About you

• You have 3+ years of work experience. Experience at a B2B or Saas company. Previous Telecom industry experience is a nice-to-have but not necessary.
• You’re a problem solver. You love solving problems and enjoy learning how systems work. You’re curious and take initiative. You think creatively about how to build incremental solutions and enjoy using data to prioritize your work and make decisions.
• You’re an owner. You’ve had experience owning projects or customer relationships and are comfortable operating both internally and externally. You can externally represent Gigs at all levels and feel com
• You look to unblock inefficiency. You look at the entire operation along the B2B2C value chain and find ways to make things more efficient. You consider interdependencies to figure out where processes can be improved (both internal and external) and where things could break.
• You love to challenge the status quo: You work best in an environment where you can test solutions that work for the business. You like to question why something doesn't currently work and take things that don't work apart to see how you can rebuild them better. You keep a balance between getting things done and challenging the existing limitations.
• You love learning technologies as you go. You’re driven to find the right tool for the job even if it’s one you haven’t worked with before.
• You’re based in the US. You’re fluent in English.

🌱 Our Offer

Competitive compensation

Gigsters receive competitive salaries and stock options, so that everyone can be a true owner.

World-class perks

We provide comprehensive benefits.

In addition to your compensation package, you’ll receive stellar perks to help you do the best work of your life:

• Competitive paid vacation days each year.
• Reimbursements to upgrade your workstation.
• A learning and development stipend to help you reach new heights in your career
• And, of course, a free phone and data plan.

Gigs is remote-first, but we strongly believe in the power of human connection. That's why we've built unique experiences to help Gigsters strike the perfect balance:

• Gigs Pads: Our curated collection of beautiful homes around the world, for when you want to collaborate with teammates in person or need a work-cation getaway. Available for you to enjoy in San Francisco, London, and Berlin.
• Gigs Republic: Twice a year, we bring the entire company together for great food, lots of laughter, and tons of fun activities. It's always in some sunny places, so don't forget your sunglasses.

Gigs connects telecoms with platforms through through a simple Interface & API. Reach out to learn more.