At Clipboard Health (YC W17) we work with healthcare facilities such as hospitals, assisted living facilities, and rehab centers to provide on-demand nursing staff. We are a fully remote team that is humble and hardworking. We think this is the best way to improve a ton of lives. Nurses will have better schedules and shorter commutes, and patients will receive better care.

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.

About Clipboard Health:

Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our websitehere.

About the Role

We’re looking for a founding IT Operations Specialist to join Clipboard Health and take on a pivotal role in shaping the future of our IT operations. As the first hire in this function, you will have the unique opportunity to build and implement IT systems, processes, and strategies from the ground up. Collaborating with teams across the organization—including People Operations, Engineering, and Legal—you will be instrumental in creating a seamless tech ecosystem and delivering exceptional operational support.

This is a 100% remote role, open exclusively to individuals who are legally authorized to work within the United States.

Salary 

$100,000 - $160,000 depending on location and experience.

Key Responsibilities

• Application Access Management
  Oversee and manage access to third-party applications across the organization, ensuring seamless integration with SSO providers and maintaining secure access controls.

• Technical Configuration & Integrations
  Manage the technical setup and configuration of applications, including integrating third-party tools with platforms like Google Workspaces and Slack, setting up domains for new entities, and more.

• Automation
  Identify opportunities to automate routine corporate activities to improve efficiency and reduce manual workload.

• User Support & Troubleshooting
  Provide timely and effective support to users experiencing issues with our applications, including login difficulties, email deliverability problems, and other technical challenges.

• Onboarding & Off-boarding
  Oversee platform onboarding and off-boarding processes related to third-party applications and tools.

Requirements 

Need to Have (Skills):

• At least 5 years of experience in IT Operations, or a similar role.
• Understanding of SSO, SAML_,_ and third-party application integration.
• Experience with administrating Google Workspaces_._
• Proficiency in troubleshooting technical issues and providing remote support.
• Ability to take an ambiguous task or problem and create a clear plan of action.
• Ability to write clearly in all types of communications, including correspondence with internal stakeholders and third-party vendors through documents, Slack messages, emails and more.

Need to Have (Values)****:

• High Technical Aptitude - You possess the technical aptitude to answer IT questions quickly and comprehensively. If there is a question beyond your knowledge, you utilize reliable tools and resources to find the guidance needed to resolve the issue. You are constantly finding ways to upskill your knowledge.  

• Curiosity - You strike the right balance between asking all the necessary questions to make a decision, and being willing to make a quick decision (when required) without having as much information as you’d like. When you notice a clue, you don’t ignore it, but instead, maniacally run it to the ground.

• First Principles Thinking - We don’t follow suit and build what others are building - we build something new and better. We work backward from data, feedback, and information to create the best solution possible, even if it means starting over from scratch. We don’t do something because it’s what we have always done, or because some person or book told us we should; we do the best thing, even if it’s hard and uncomfortable.

• Judgment - You aren’t afraid to make decisions and exercise independent judgment, and when you do, you are usually right. This doesn’t mean you can’t ever make a mistake, but it does mean that you are above average when it comes to making judgment calls.  

• Initiative and Resourcefulness - When you see an issue, you jump in and fix it. When you don’t know where to start, you lean on your intuition and judgment and just start somewhere. You work independently to achieve your goals and pull in other members of the team when necessary. You are resourceful in finding answers and solutions on your own whenever possible because that is how you learn and grow.

• Integrity - You do not share the confidential and sensitive information you have access to with others (unless given permission), and you never use that information for your own gain. We’re intellectually honest, and when we make mistakes, we raise them as quickly as possible.

• Ownership - While you may be assigned a specific task or responsibility, you have a high sense of ownership over everything that touches your work. When you see an issue, you either take ownership of fixing it yourself, or you find the best person to fix it and flag it to them. We own our work to the fullest, and the buck stops with us.  

If you’re ready to take ownership, solve complex challenges, and build something truly meaningful, we’d love to hear from you!

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