Operations Lead at Arini (W24)
$70K - $110K  •  0.05% - 0.30%
AI receptionist for dentists
San Francisco, CA, US
Full-time
3+ years
About Arini

Arini is the AI receptionist for dentists that answers phone calls and schedules appointments. Most dental appointments are scheduled over the phone by overworked receptionists who put patients on hold and miss a third of incoming calls.

Over the last few months, we went from answering a few calls a day, to answering 100% of calls. Today, dentists all over the US and Canada are trusting us with their phones, calendars, and revenue.

We are making generative AI available to those who need it the most.

About the role

We are looking for an operations generalist who can wear many hats: Account Management, Sales, Customer Success, Growth Strategy, and really anything non-engineering. You will be working directly with the founders.

Some things you will be working on

  • Customer Success
    • Onboard: To successfully deploy Arini at a practice, we have to learn their preferences and customize their receptionist. This sometimes requires creativity, prompt engineering, and good product taste.
    • Retain: Practices request updates, report bugs, and provide feedback. Manage these critical relationships and deliver a stellar customer experience.
    • Scale customer success without hiring more people. Streamline and automate every step of the way.
  • Sales & Conferences
    • Join the Arini founders at Dental conferences across the country, that’s where many Dentists buy software
    • Help with anything else sales related such as demos and follow-ups
  • Growth Strategy: How can you make Arini grow faster?

Who we are looking for

We are looking for an excellent communicator who’s good with people. A technical background is a HUGE bonus. To build a 5-person unicorn we’ll have to automate a lot of our internal flows. We expect you to lead the charge!

We handle phone calls non-stop for at least 12 hours a day, and there is almost no margin for error. If we drop a call, a practice loses revenue. We thrive under pressure and you should too.

Our impact on our customers is crystal clear. At the end of each day, we know how many calls we handled successfully, how many appointments we scheduled, and how much revenue we generated for our practices. This makes every day extremely rewarding when things go well, and extremely clear when things need to be improved. This tight feedback loop allows us to move fast, and move with purpose. If this excites you, then let's talk!

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