Unthread is an ticket automation platform built into Slack and Teams. We help IT, HR, CS, and more to instantly resolve issues with human and AI agents.

We're used by companies like Hubspot, StubHub, Lemonade, and more to turn support into a delightful experience.

At Unthread, we’re reimagining how support is managed—both internally and externally. Our platform seamlessly integrates with Slack, allowing support agents to engage with users directly where they are. Leveraging cutting-edge AI, we automatically resolve and deflect tickets, freeing up human agents for more complex issues. We’re a seed-stage startup, meaning your contributions will have a direct impact on our product’s success and future.

What You'll Do

• Collaborating closely with the team to brainstorm and define new features
• Leading the development of new features from start to finish
• Ensuring that our platform remains robust, scalable, and efficient
• Making architectural decisions and lending your Node.js expertise to shape the backbone of our platform
• Diving into both frontend and backend tasks as needed

What We're Looking For

• Experience: 6+ years in software engineering
• Backend: Strong experience with Node.js
• Frontend: Proficiency in any modern frontend framework
• Problem-Solver: Ability to tackle complex problems independently
• Self-Starter: Capable of working without needing detailed requirements
• Team Player: Excellent communication skills and a genuine enthusiasm to collaborate with others

Why Join Unthread?

Unthread offers a unique opportunity to be part of a growing startup, where your contributions will have a direct impact on the product and the company's success. You will work alongside a team of dedicated professionals who are passionate about technology and innovation. We provide a supportive environment where you can grow your skills and advance your career.

We use full-stack TypeScript, including a Node backend and an Angular front-end built with Ionic. We use a Postgres database and leverage GCP's CloudRun product to automate deployment and scaling.

For our AI, we use both OpenAI and Google's Vertex and Gemini products, with a multi-agent workflow to learn, prioritize, and fact-check AI-generated answers and actions.