Morf is going to improve patient experiences by being at the forefront of a wave of change in healthcare IT. Healthcare spend in the US is approximately USD $ $4 trillion per year. However patient outcomes aren’t improving as that number continues to rise. Some of this spend increase is due to complexity and momentum in the US healthcare system making it difficult to innovate in order to improve efficiency. We are working to change this.

🌟 Company Overview

Morf is an integration platform that makes it easy for healthcare providers to sync patient data and automate workflows across their tools — eliminating tedious administrative tasks and empowering them to focus on patient care as they grow.

In other words, Morf is like Zapier for Healthcare.

We’re a small, scrappy team driven by empathy for our customers and teammates, pride in and mastery of our craft, and a passion for bringing healthcare IT into the 21st century.

📍 Location: SF

Only candidates based in SF / Bay Area will be considered

⚡️ Challenges this role will help us tackle

Morf is looking for an enthusiastic and dynamic team member to drive customer success — maximizing the value our customers get from the Morf platform while optimizing operational efficiency. Critical to this role is a passion for no-code / low-code tools and a problem-solver mentality.

As our Workflow Automation & Customer Success Specialist, you will be the frontline interaction with our customers, guiding them from their initial signup through the journey of creating, launching and iterating on their workflow automations. You will be an in-house Morf expert who can answer any customer question and build any workflow. You will be responsible for developing the educational resources needed to make our customers as autonomous and self-sufficient as possible.

Reporting directly to the CEO, you will have an opportunity to play a pivotal role on our journey towards scalability by working creatively and efficiently to guide our customers to success.

🚀 What you’ll do

• Workflow automation support: Translate customer needs into actionable workflows. Assist with setting up and editing workflows in the Morf platform. Address any technical issues as they arise, ensuring a smooth customer experience.
• Customer engagement: Respond to customer queries via Slack, and other channels, providing clear, empathetic, and effective solutions. Explain features, suggest potential solutions, understand and diagnose bugs, and record short Looms.
• Project management: Triage customer queries efficiently and project manage those requests through to resolution while ensuring a high level of customer satisfaction.
• Onboarding and activation: Act as an onboarding specialist, ensuring new customers and prospective customers can get started and launch with Morf quickly. Provide personalized onboarding sessions to help customers get the most out of Morf.
• Measure success: Monitor key performance indicators (KPIs) to track the effectiveness of customer success initiatives and provide data-driven recommendations for improvements
• Voice of the customer: Actively collect customer feedback, translating these learnings into actionable requirements and inputs for the product roadmap. Identify areas where customers are struggling and where they are excelling to help build a better product.
• Educational content creation and documentation: Based on the problems you see while supporting customers, develop Morf documentation, FAQs, user guides and tutorials.
• Increase efficiency: Identify and address bottlenecks. Explore and implement ways to eliminate menial or rote tasks through automation and AI

🤝 What we’re looking for

• 2+ years professional experience in an operational, customer facing role
• Basic understanding of programming
• Proficiency using no-code or low code tools
• A desire to help people — you are energized by working with customers to achieve their goals
• A knack for creative problem-solving and troubleshooting — you can pick up a software tool and figure out how to use it
• Experience developing training materials and/or training team members on new tools and successfully getting them up to speed
• Passion for organization, project management, and process efficiency
• Clear, concise and empathetic written and verbal communication
• Confident yet flexible, with excellent time management skills
• Structured and logical decision-making skills, attention to detail, and an ability to prioritize ruthlessly
• Ability to thrive in a fast-paced, ever-changing environment

💫 Even better if you have…

• Professional coding and/or scripting experience
• Project management experience
• Healthcare industry experience, particularly working with providers

🌈 What we offer…

• Launching pad to get experience across operations and product based on performance and company needs
• A critical early role in a growing startup
• A collaborative and flexible work environment
• Competitive salary and equity options
• Remote work flexibility
  • 2-3 days in office in San Francisco, with the ability to work from anywhere periodically
• Health benefits

💰 Compensation

$75K-$110K, early team equity

💡 We welcome applications from any qualified people based in the Bay-Area

Our goal is to make it orders of magnitude faster and easier for digital healthcare providers to integrate medical data across the disparate third-party applications they use to deliver care. We connect sources and destinations of data with an event-driven, high-assurance architecture. We take pride in building a delightful, simple and powerful user experience for our customers.

We use golang, bazel, typescript, sveltekit, GCP and other technology listed in our job descriptions.