Formance is on a mission to redefine how developers interact with money as a first-class primitive and compose with finance.

Hidden through permissioned, vendor-locked infrastructure, money needs to rewire itself to empower product-first companies with the ability to create innovative financial applications. With the Formance Platform, we're putting agnostic primitives in the hands of engineers and their team. These primitives are available as open-source packages, and can be wired to the financial partner of your choice.

Formance is global native and serving enterprise companies around the globe, around the clock, to build and scale their financial applications. If this all sounds pretty exciting and you're looking for a place where you can play your best game and make a difference, we'd love to hear about you!

Role Overview

We are seeking our first Customer Advocate to join our team! As a Customer Advocate at Formance, you will play a vital role in enhancing the experience of our customers and our open-source community. Your focus will be on customer success, community engagement, and collaboration with our engineering and product teams to streamline processes and improve the experience of being a formance user and customer.

Key Responsibilities

• Customer Success: Act as the primary point of contact for our customers, ensuring their issues are resolved promptly and effectively. Provide guidance and support to help them achieve their business objectives using Formance’s solutions.
• Community Engagement: Foster a positive and productive relationship with our open-source community. Engage with users through forums, social media, and events to gather feedback and promote best practices.
• Cross-Functional Collaboration: Work closely with engineering and product teams to convey customer feedback and contribute to the development of new features and improvements. Advocate for customer needs and ensure their voices are heard.
• Process Improvement: Identify opportunities to streamline and enhance internal processes related to customer support and community management. Implement strategies that drive efficiency and improve customer satisfaction.
• Impact: As an individual contributor, you will have the ability to make a significant impact by shaping the way we support and engage with our customers and community.

Qualifications

• Experience: Proven experience in a customer success, advocacy, or community engagement role, preferably in a B2B/SaaS environment. A background in financial services is a plus.
• Skills: Exceptional communication skills, with native or full proficiency in English. Ability to interact effectively with diverse stakeholders, including technical and non-technical audiences.
• Technical Aptitude: Comfortable working with technical products and open-source communities. Ability to understand and explain complex technical concepts.
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying issues and finding solutions.