Atlas is building customer support software that brings all relevant customer info into a single location to enable faster, more effective customer support. Our mission is to transform customer support from a cost center into an engine of product innovation.

We’re a remote first team of seasoned engineers, product builders, and serial entrepreneurs. If you are relentless, smart, humble, and solution-oriented, we’d love to hear from you!

Atlas is an all-in-one customer support platform, building a modern and expanded version of tools like Intercom and Zendesk. We’re a small, scrappy team that moves quickly. We’re looking for a Product Marketer who can help use create high quality content that will be used for our public facing content — anywhere from social media posts to blogs to ads to change logs.

Responsibilities

• Create and manage the creation of content for product changelogs, product launches, help center articles, and marketing site pages
• Create and manage the creation of event and sales support materials
• Coordinate with founders on content and schedule for social media posts
• Create customer case studies
• Coordinate customer testimonials and reviews
• KPIs: impressions, number of articles or posts per week, number of tickets diverted by help center articles, reviews per week, case studies per week

Need to have

• 3 years of experience working in a growth or marketing role at a fast paced startup
• Strong written communication skills
• Strong understanding of SaaS buyers and product development
• Ability to work well under tight deadlines and frequently changing circumstances
• High degree of independence and ownership

Nice to have

• Experience working at a customer support software startup
• Experience managing copywriters and marketing designers

Python (FastAPI) React Postgresql AWS