Two Dots is working to remake the way lending is done using AI, starting with real estate. Our founding team are Goldman, Google, and Blend alum, and we're always interested in talking with other extremely intelligent and hard working people.

Two Dots is using AI to remake underwriting, starting with a set of software power tools for large residential property managers. We’re streamlining document intensive financial workflows with technology that accurately extracts information from financial documents. We’ve combined this system with advanced document verification software to create a source of trustworthy self-furnished data that makes underwriting 10x more efficient and effective for our clients.

After raising our Series A, we are growing rapidly! And could use your expertise to help us become the new standard in document driven underwriting.

Please note that we require all full-time employees to work from our office in Venice Beach, CA.

Role overview: 

Reporting directly to our Co-Founder and CTO, Two Dots is looking for an Operations Program Manager to join our small, but growing team. In this role you will be responsible for building out the operations program designed to make our AI stronger. Additionally, you will be managing our underwriting and fraud forensics teams, overseeing their day to day and ensuring the program is scalable, efficient, and metrics driven. The ideal candidate will be data driven, strategic, and has experience in maintaining high quality customer support and/or data labeling operations.

Key Responsibilities:

• Manage the large international team that is responsible for Two Dots customer support and data tagging
• Consistently design, generate, and circulate metrics that drive clarity and alignment among your team
• Take end to end responsibility for results, regardless of what that entails, including hiring additional managers as ended, working cross-functionally, and auditing low-level tasks

Desirable Traits: 

• Experience managing a remote team of support specialists and QA
• Proven record of academic and professional excellence, ideally in an operations-heavy environment
• Demonstrated ability to learn quickly and adapt to new challenges
• Strong project management skills and the ability to drive initiatives from conception to execution
• Proficiency in Excel and SQL
• Strategic thinker with the ability to work on multiple projects in a fast-paced environment
• Excellent communication and interpersonal skills, capable of explaining complex operational information in an understandable way
• A proactive, curious mindset with a relentless pursuit of excellence and innovation in tackling complex problems
• Hungry for personal and professional growth and ready to scale with Two Dots!

What you get in return:

• An opportunity to revolutionize the real estate leasing industry and own projects that make a tangible impact
• A chance to help build a company from the ground up, from a beautiful office right on the water in Venice Beach, CA
• An environment with a work culture that is based on trust, ownership, flexibility and a growth mindset
• A competitive salary, comprehensive equity package, and substantial benefits

Closing:

Two Dots is an equal opportunity employer. We aim to build a workforce of individuals from different backgrounds, with different abilities, identities, and mindsets. Even if you do not meet all of the qualifications listed above, we encourage you to apply!

Compensation is variable and is subject to a candidate’s personal qualifications and expectations. For this role, we offer the following base salary range, in addition to an equity package and full benefits: $150k - $200k per year.

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