India's leading digital health destination for Dermatology, Nutrition & Wellness. A multi-condition health platform providing Telehealth, AI-powered treatment plans, and Rx-grade products. Clinikally's platform is rapidly having a positive, real-life impact on millions of dermatology & nutrition consumers across India and are is the way Indians access quality products & virtual care.

Our treatment plans for condition-specific and healthy skincare, haircare, and overall wellness comprise the most effective cosmeceuticals and deliver unmatched results. We connect users to specialty providers for online consults in under 30 minutes, and generate personalized treatment plans with the most effective cosmeceutical and Rx-grade solutions delivered to their doorsteps. By bringing leading skin doctors online and their valued recommendations under one comprehensive platform, we are making trusted and science-backed healthcare accessible to all.

One of India's fastest growing consumer health startups -- Clinikally -- is looking for a stellar Customer Support/Service Executive. We are hiring bright, articulate, detail-oriented applicants with a desire to provide seamless & great customer service.

About the role:

This is a role that offers endless learning opportunities. A customer service executive is a critical part of Clinikally.com's user's journey. We require action-orientated and flexible problem-solvers who will assist customers in resolving any and all customer facing problems within a fast-paced environment. You will will assist customers via phone, email and chat, utilising a variety of software tools to navigate customer flows, as well as researching and reviewing policies to communicate effective solutions.

What you will do:

• Capability to identify what customers need and deliver suitable solutions efficiently and with professionalism.
• Proper urgency, dedication, and attention to quality when addressing customer requirements.
• Skill in managing disputes and establishing realistic expectations with customers.
• Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
• Collaborate cross functionally with the brand marketing & tech team to ensure that new customers are onboarded successfully.
• Identifying opportunities to increase customer satisfaction and revenue.
• Ensuring high repeat and retention from customers.
• Building up domain expertise and providing training & ongoing support as required.
• Providing feedback on critical customer pain-points to internal teams.

Ideal candidate:

• You have at least 1 year experience within a Customer Success role
• Competency in utilizing email, chat, and phone calls for customer interactions.
• Skilled at comprehensively understanding and appropriately reacting to customer concerns.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are highly goal driven and work well in fast paced environments
• Proficiency in expressing ideas clearly and succinctly to both external customers and internal teams.
• Ability to craft well-written and informative replies to customer queries.
• Proficient computer abilities; well-versed in Microsoft Office, Excel, email, chat, app and web.
• Exceptional written and oral communication skills will go a long way
• You have at least 1 year experience within a Customer Success role, ideally in e-commerce/healthcare
• You are a strong team player who can juggle multiple stakeholders effortlessly