Hi there, we are Popl!

We are seeking a proactive, detail-oriented, and customer-focused professional excited to work at a fast-growing tech startup. If you enjoy building strong relationships, streamlining processes, and ensuring financial success, this role is for you.

As an Accounts Receivable + Renewals Manager, you will play a critical role in managing Popl’s revenue cycle, from invoicing and collections to collaborating with our Account Executives and Customer Success Managers on subscription renewals. You’ll contribute directly to improving cash flow, reducing churn, and enhancing customer satisfaction. This position reports directly to our Director of Revenue Operations and offers an exciting opportunity to contribute to the success of the #1 in-person lead capture platform.

This is a full-time role.

What You’ll Do:

Accounts Receivable Responsibilities:

• Manage a portfolio of customers, ensuring invoices are sent and paid in a timely manner.
• Proactively follow up on overdue payments with professionalism and persistence.
• Investigate and resolve billing questions or disputes in collaboration with customers and internal teams.
• Post cash receipts, reconcile accounts, and prepare AR reports for leadership.
• Work cross-functionally with sales, customer success, and operations teams to resolve payment issues and improve processes.
• Help create and refine standard operating procedures to improve AR efficiency.
• Occasionally assist with AP, general accounting duties, and special finance projects as needed.

Renewals Responsibilities:

• Partner closely with Account Executives and Customer Success Managers to drive seamless and timely subscription renewals.
• Proactively track and manage renewal timelines, engaging customers ahead of deadlines to ensure retention.
• Identify at-risk accounts and work collaboratively with CSMs to address concerns and secure renewals.
• Reinforce the value of Popl’s products and services through customer communication and education.
• Strategically upsell and cross-sell additional services with the support of the sales team during the renewal process.
• Develop and implement strategies to improve renewal rates and reduce churn.
• Maintain accurate renewal tracking in CRM and billing systems, providing updates to internal teams and leadership.

What We’re Looking For:

• A proactive and organized professional who is passionate about customer satisfaction and financial success.
• Strong knowledge of GAAP and SaaS billing practices.
• At least 2 years of experience with accounts receivable, renewals, or a related role in a subscription-based SaaS environment.
• Familiarity with Stripe is required.
• Strong communication and interpersonal skills with a collaborative mindset.
• Proven ability to manage subscription renewals, reduce churn, and build strong customer relationships.
• Ability to independently solve problems, streamline processes, and work cross-functionally.
• CPA license is a plus but not required.

Why Join Us?

• Be part of a fast-growing startup redefining how professionals share and collect business info.
• Collaborate closely with AEs, CSMs, and founders to drive meaningful results.
• Gain hands-on experience with SaaS best practices and make a significant impact in a key role.
• Fully remote
• Competitive salary
• Meaningful equity
• Full insurance & benefits
• Unlimited PTO
• $250 monthly wellness credit
• Constant daily learning

About Popl:

Popl is the #1 lead capture and digital business card platform. Our SaaS products help companies and professionals instantly share contact info with potential clients, capture leads, export contacts to their CRM, and more. Our mission is to empower every person and organization to grow faster, one connection at a time. Learn more about us here: https://popl.co/pages/popl-teams.

Hiring ASAP

• If you are interested in working with us, please reach out immediately, thank you!